Gero Decker

Customer-centricity is synonymous with successful businesses, especially as markets are saturated with more choice than ever, and savvy customers are increasingly empowered to explore their options

Focusing on process excellence is essential to performance, but it also has the potential to shift the central vision of a company away from the customer. Read how you can simultaneously achieve process excellence and customer satisfaction.

For many disruptors, finding the right time to transition into the next period of growth while keeping up with - and scaling - their offering is a significant challenge. This is where business process management (BPM) comes in.

Despite the finance sector's rapid rate of change, the cost of non-compliance is colossal, and there's no question that financial institutions need to change their relationship with compliance

Businesses today are not reaping the benefits of what we call 'process mining', instead relying on human instinct as a metric of process efficiency

Robotic Process Automation (RPA) is the way of the future when it comes to successfully scaling your business, but doing it well is more complex than a one-size-fits-all approach.

If agility is just tinkering around the edges, no one really understands the true, core processes at the heart of everything

A network is a blunt instrument if those within it can only make plans, but are unable to take action

When business leaders aren't prepared for uncertainty in overall markets, employees become uncertain about their future

Future of GDPR global compliance isn't about penalizing organizations, it's about protecting the consumer

Imagine a future in which industry transformational shifts aren't seen as ruinous, but opportunities for employee engagement

Your culture needs to be customer-first, but more importantly, it needs to be action oriented