Malaysia Tests Agentic AI on MyGOV to Help Complete Government Transactions
The beta rollout gives Malaysia a live test of whether AI agents can work across government systems while preserving user consent, data safeguards and human oversight.
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Malaysia has begun testing agentic artificial intelligence on its MyGOV platform, moving the national government app beyond service discovery and helping citizens complete transactions across agencies.
The beta rollout began in early August, according to the digital ministry. Users can describe what they need in simple language, allowing the system to identify the relevant government service, guide them through the required steps and, where authorised, help complete the transaction through connected government systems.
The ministry cited police fines as an example, saying the technology could take users from checking an outstanding fine through to the payment process.
The rollout gives Malaysia a relatively large user base to test the technology. MyGOV had more than 2.9 Mn users as of July, up from more than 2.2 Mn in early June. The number of services available on the platform increased to 52 from 51, spanning 19 government agencies.
MyGOV was launched in August 2025 as a single access point for public services, bringing together functions from platforms, including the public health and digital healthcare application MySejahtera, the road transport app MyJPJ, the consumer price comparison service PriceCatcher, the benefits platform Portal Manfaat and the Sumbangan Tunai Rahmah cash-assistance programme.
The addition of agentic AI is intended to take that integration a step further. Instead of directing users to a government service, the system is designed to interpret a request and assist with actions across connected platforms, subject to user authorisation and government permissions.
Malaysia is rolling out the capability in phases, with the ministry saying implementation will follow its Public Sector AI Adoption Guidelines. The framework covers areas, including cybersecurity, data privacy, information accuracy, transparency and human oversight.
The test comes as Malaysia expands the use of AI across the public sector and works towards its broader ambition of becoming an AI nation by 2030.
For MyGOV, the immediate test is whether a platform built to bring government services into one place can also make those services easier to complete.
Malaysia has begun testing agentic artificial intelligence on its MyGOV platform, moving the national government app beyond service discovery and helping citizens complete transactions across agencies.
The beta rollout began in early August, according to the digital ministry. Users can describe what they need in simple language, allowing the system to identify the relevant government service, guide them through the required steps and, where authorised, help complete the transaction through connected government systems.
The ministry cited police fines as an example, saying the technology could take users from checking an outstanding fine through to the payment process.
