Business News
Zoom Launches Virtual Agent 3.0 to Expand End-to-End Customer Service Automation
New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation
Chatbots
Business News
Five Digital Trends that will Impact Hospitality Brands in 2019
Artificial intelligence (AI), facial recognition and Internet of Things (IoT) are enhancing customer service and creating new opportunities to engage with customers
By Ashish Vohra
Business News
The Rise of Virtual Employee Assistants in the Workplace
Industries like insurance and financial services are showing strong interest in using them
By Pooja Singh
Business News
5 Digital Marketing Trends to Keep Your Audience Hooked
Most of these trends come about as reactions to new technologies or new consumer behaviors
Business News
Five Reasons Why Chatbots are the Future of Customer Service
With improved technology, nuanced communication and greater reliability, chatbots will allow businesses to achieve organizational goals swiftly
By Aakrit Vaish
Business News
Why You Should Use Messenger Chatbots for Marketing
Now is a good time to take their advantage because of low competition
By Adam Zelcer
Business News
Why Chatbots are Good and No, They Won’t Take Away Your Job
Like machines, customer service robots assist workers-they will make jobs easier and advance industries
By Adam Zelcer
Business News
How AI is Changing the Face of Customer Service
In a study by Forrester, messaging was found to be the No.1 customer service channel preferred by consumers in South Korea, Singapore, India and the US
Business News
AI Carving The Niche Of Digital Advertising
The technology has been a catalyst in the constant growth of digital advertising